Last updated: January 2025
EcoflowCapital ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our investment platform.
Information We Collect
We collect information that you provide directly to us when creating an account, making transactions, or communicating with our support team. This includes:
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Government-issued identification documents for KYC verification
- Financial information including bank account details and transaction history
- Device information, IP addresses, and browser data collected automatically
How We Use Your Information
We use the information we collect for the following purposes:
- To create, maintain, and secure your investment account
- To process deposits, withdrawals, and other financial transactions
- To comply with KYC, AML, and other regulatory requirements
- To communicate with you about your account, transactions, and platform updates
- To improve our services, develop new features, and enhance user experience
- To detect and prevent fraud, unauthorized access, and other security threats
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, two-factor authentication, regular security audits, and employee access controls. While we strive to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With regulatory authorities as required by law or legal process
- With trusted third-party service providers who assist in operating our platform
- To comply with court orders, subpoenas, or other legal obligations
- To protect the rights, property, or safety of EcoflowCapital, our users, or others
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of our platform.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to object to or restrict certain processing of your data. To exercise any of these rights, please contact our support team.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "last updated" date. Your continued use of our platform after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through our Contact page or email our data protection team directly.