📧 Email Support
For general inquiries, account questions, or technical support, reach out to our team by email. We aim to respond within 24 hours on business days.
💬 Live Chat
Need immediate help? Our live chat is available during business hours. Log in to your dashboard to access real-time support from our team.
🏢 Head Office
EcoflowCapital Ltd.
International Financial Centre
For postal correspondence and formal communications.
📋 Account Management
Investors on Silver plans and above receive a dedicated account manager. Your manager's direct contact details are available in your dashboard.
Frequently Asked Questions
Before reaching out, you may find the answer to your question in our FAQ section. We cover topics including account creation, deposits, withdrawals, investment plans, and more.
Response Times
Our support team operates during standard business hours and aims to respond to all inquiries within 24 hours. Priority and VIP clients receive expedited support with faster response times. For urgent account security concerns, please include "URGENT" in your email subject line.
Feedback and Suggestions
We value your feedback and continuously work to improve our platform. If you have suggestions for new features, improvements, or general feedback about your experience with EcoflowCapital, please let us know via email. Your input helps us build a better product for all investors.